The 17 Rules of Co-Creation
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Have a look at this list from the Open Sauce wiki by Cherkoff and Moore. I think it captures really well what’s important when engaging people in your company.
- YES, AND… “Be willing to acknowledge and value what I have to say”
- MAKE AN OFFER “Don’t show me an ad and ask me to admire it, make me an offer and ask me to do something.”
- SET THE SCENE “Let me know what you want me to do. And how. And why.”
- MAKE YOUR CUSTOMERS LOOK GOOD “The best way to get my attention is by giving me a platform.”
- CREATE OPPORTUNITY “What thing—however small—can you do to improve my life?”
- PLAY “If it seems easy and fun, I’ll ask someone else to play.”
- UNDERSTAND THE ENVIRONMENT “Errr, did you really think that would impress anyone here?”
- WORK AT IT “If I’m going to be involved—you need to be involved.”
- LOVE THE 1%ERS “If you think I am a little bit too interested in your product, then maybe you should try listening more carefully.”
- GET VERNACULAR “It doesn’t matter what you say if I don’t like the way you are saying it.”
- MAKE MISTAKES “Let me decide what’s perfect.”
- LOWER BARRIERS “If this relationship is going to last, it probably needs to be low maintenance.”
- LET THE MESS SHOW “Show me more and I’ll trust you more.”
- SHARE YOUR SECRETS “Tell me something I don’t know and make me feel special.”
- BE CHANGED “Show me you’ve listened”
- SHOW THE HUMANITY “This time, it’s personal.”
- THERE ARE NO RULES “Let’s just see where we go…”